Shipping policy
SHIPPING & DELIVERY
Dispatch
All signs are manufactured at our factory in Caringbah, NSW — no import delays, no offshore lead times.
In-stock items dispatch the next business day after your order is placed.
Custom and made-to-order signs are produced to your specifications. Production lead time depends on the job and is confirmed with your quote or order confirmation. If you have a deadline, tell us before you order and we'll confirm whether we can meet it.
Delivery times
Once dispatched, typical delivery times are:
Sydney metro: 1–2 business days
NSW, ACT, VIC, QLD metro: 1–4 business days
SA, WA, NT, TAS and regional areas: allow additional time
These are carrier estimates, not guarantees. If your project has a fixed install date, contact us first.
Delivery costs
Standard delivery is free Australia-wide on orders over $55. For orders under $55, delivery is calculated at checkout based on your order and destination.
Carriers and tracking
We ship via Australia Post or courier, depending on the size of your order and its destination. You'll receive tracking details by email once your order is dispatched.
Urgent orders
If your order is time-critical, contact us before ordering — email hello@brailleco.com.au or call (02) 8313 0500. We'll confirm stock, production time and the fastest delivery option for your deadline.
Local pickup — Sydney
Pickup is available from our factory at Unit 1, 12-14 Northumberland Road, Caringbah NSW 2229. Select local pickup at checkout and wait for your ready-for-collection email before coming in.
Bulk and trade orders
For wholesale, project and site deliveries — including staged deliveries to construction sites — contact us to arrange logistics: hello@brailleco.com.au or (02) 8313 0500.
Delivery issues
Check your delivery address carefully at checkout — we can't redirect an order once it's with the carrier. If your order arrives damaged, contact us with photos of the packaging and product and we'll arrange a replacement.
Contact
Braille Co
Unit 1, 12-14 Northumberland Road, Caringbah NSW 2229
(02) 8313 0500 · hello@brailleco.com.au