Terms & Conditions

BRAILLE CO TERMS & CONDITIONS

WARRANTY

Braille Co Custom signs have a warranty period of 12 months. The warranty periods apply from the first date of purchase of the product and any claim under this warranty must be made within 12 months. The warranty covers defects in materials and workmanship and excludes where a defect is caused by misuse, Use of incorrect cleaning products, poor storage/ Installation or unauthorised repair of the product. This warranty is provided in addition to other consumer rights and does not replace them. Warranty does not cover premature degradation where the sign has been installed in high UV areas including unpredictable and harsh weather environments.

CARE GUIDE

Vinyl lettering and Window Decals.

It’s important to carefully maintain your vinyl lettering and window decals. As both signage options use adhesive, incorrect care like intense scrubbing or power washing can cause damage and cause adhesives to start peeling o. The best way to wash vinyl lettering and window decals is with mild, non-abrasive, non-solvent liquid cleaners. We recommend carefully hand washing any adhesive signs. Be sure to clean the signs at a perpendicular angle, i.e., at a 90-degree angle to the signage, to prevent water from lifting the seams of the decals.

Exterior Signage Including Braille and Statutory signs.

We advise cleaning your exterior signs once a month to maintain quality and to reduce dirt build up. Hand wash reachable exterior signs with a mild liquid detergent and soft sponge. Once the sign has been thoroughly cleaned let it air dry naturally.

Interior Signage Interior signs 

Interior signs are less susceptible to dirt and pollutants and are very easy to maintain. We advise carefully spot cleaning with Isopropyl Alcohol and water (at a ratio of 2:1). Rinse area with cool water afterwards. Be sure to keep air conditioning and heating units from blowing directly on your interior signage. The biggest factor in interior signage damage is sun exposure. Direct sunlight to the interior signage can cause warping and discoloration. Whenever possible use blinds or drapes to cover your signs during times of high sun exposure.

Interior Signage - Braille and tactile Specific

Care and maintenance for Braille and tactile signs is the same as above interior signage however these signs may require more frequent cleaning in high use areas. A mild soap and water solution may also be used for cleaning.

TECHNICAL INFORMATION & INSTALLATION

All Braille Co Braille Signs are supplied with high-quality double-sided tape for easy installation. For outdoor or textured surface installation it is highly recommended to use clear silicone adhesive as well as the supplied double-sided tape.

Location of Braille and Tactile Signs:

Signs including symbols, numbering and lettering must be designed and installed as follows:

  1. Signs must be located not less than 1200mm and not higher than 1600mm above the floor or ground surface.
  2. Signs with single lines of characters must have the line of tactile characters not less than 1250mm and not higher than 1350mm above the floor or ground surface.
  3. Signs identifying rooms containing features or facilities listed in D3.6 must be located: a. on the wall on the latch side of the door with the leading edge of the sign located between 50mm and 300mm from the architrave b. in the event of insufficient latch side dimension, a sign may be placed on the non-latch side of the door. c. where (i) and (ii) is not possible, the sign may be placed on the door itself.
  4. Signs identifying paths of travel must be placed so they are located directly ahead in the direction of travel. Where one wall continues in the direction of travel and the other forms a corner, the sign must be place on the continuing wall.
  5. That the customer agrees to comply with all relevant Australian Standards, The National Construction Code & Building Code of Australia (BCA).

The Building Code of Australia (BCA) contains requirements and standards for braille and tactile signage in section D3.6. of the code.

Where signs are required, the form of signs shall be as follows:

  1. Where required, raised tactile and or braille signage shall be provided as follows:
  2. Unisex accessible sanitary facilities shall be identified with the international symbol of access and male and female symbols.
  3. Signage for unisex accessible facilities shall be provided with the letters LH or RH to indicate a left-hand or right-hand side transfer onto the WC pan. The min font size shall be 20 mm san serif.

Luminance Contrast:

Signs must be installed to achieve the following luminance contrast requirements:

  1. The sign must have a luminance contrast with the surface on which it is mounted of not less than 30%.
  2. Luminance contrast must be met under the lighting conditions in which the sign is to be installed. Lighting Signs must be illuminated to ensure luminance contrast requirements are always met during which the sign is required to be read.

SHIPPING & DELIVERY

Standard Delivery

• Standard delivery is FREE for all orders over $55.

• In Stock items ship same day or next day - Please call us if your order is Urgent!

• Delivery estimates (Standard service):

  • NSW, ACT, QLD, VIC metro: 1-4 business days
  • SA and TAS metro: 3-5 business days
  • WA, NT metro: 5-8 business days
  • All regional areas: add 2-4 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)

Express Shipping options are available on checkout.

• Deliveries are made during business hours Monday to Friday (excluding public holidays).

• Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.

Sydney Only - Pick up Same day and Next Day Available - Please call us if your order is urgent!

  • Sydney Pick Up from office address is FREE.
  • Please select at checkout if pick up is preferred.
  • Once an order is placed, Braille Co will contact you via email supplied to arrange pick up Day/Time
  • Office suburb is Miranda, NSW, 2228

Please note that Braille Co cannot be held responsible for postage delays that occur after your order has left our care.

Returns, Cancellations and Refunds

If your order or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage. We will require photos so that we can better understand the extent of the damage or issues with the product. If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping. We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 100 days.

Please note that refunds will be credited back to the original credit card or Paypal account used.

We reserve the right to refuse returns if they don’t meet the conditions above.

All orders are dispatched from our warehouse in Miranda, NSW, 2228

REFUND POLICY

This Refund Policy ("Policy") applies to the following purchases: purchases through Braille Co.

General

  1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
  2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
  3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Australian Consumer Law

Under the Australian Consumer Law:

a. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled. i. to cancel your service contract with us; and

ii. to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.  You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
  2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
  3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  5. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  6.  If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Products Damaged During Delivery 

1. In the event that the product you ordered has been damaged during delivery:

a. Please contact us as soon as possible.

b. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 10 days from the date of receiving the product.

Exceptions

1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

a. You misused the said product in a way which caused the problem.

b. You knew or were made aware of the problem(s) with the product or service before you purchased it.

2. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

3. Any other exceptions that apply under the Australian Consumer Law.

Shipping Costs for Returns

  1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
  2. If the Returned Product can easily be shipped or returned, then you are responsible for organising the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
  4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

Response Time

We aim to process any requests for repairs, replacements or refunds within 30 days of receipt.

How to Return Products

  1. You can contact us at the end of this Policy to discuss a return using the information.
  2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

CONTACT US:

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: hello@brailleco.com.au