SHIPPING & DELIVERY
Standard Delivery
- Standard delivery is FREE for all orders over $55
- In Stock items ship same day or next day - Please call us if your order is Urgent!
- Delivery estimates (Standard service):
- NSW, ACT, QLD, VIC metro: 1-4 business days
- SA and TAS metro: 3-5 business days
- WA, NT metro: 5-8 business days
- All regional areas: add 2-4 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
- Express Shipping options are available on checkout.
- Deliveries are made during business hours Monday to Friday (excluding public holidays).
- Requests for delivery on specific days cannot be guaranteed when standard shipping is selected, however we will always do our best to aim for delivery on the requested date.
- Sydney Pick Up from office address is FREE.
- Please select at checkout if pick up is preferred
- Once an order is placed, BrailleCo will contact you via email supplied to arrange pick up Day/Time
- Office suburb is Miranda, NSW, 2228
Please note that BrailleCo can not be held responsible for postage delays that occur after your order has left our care.
Returns, Cancellations and Refunds
In the event that your order or its contents arrive damaged or faulty, we will happily replace, exchange or issue a credit depending on the extent of the damage. We will require photos so that we can better understand the extent of the damage or issues with the product. If it is necessary for the product to be sent back to us due to damage or being faulty, we will email you a return label to cover the cost of the shipping. We will not be able to replace, exchange or issue a credit for any product that has been dispatched for more than 100 days
Please note that refunds will be credited back to the original credit card or Paypal account used.
We reserve the right to refuse returns if they don’t meet the conditions above.
All orders are dispatched from our warehouse in Miranda, NSW, 2228